Terms of Service
Last updated: 23 July 2026 · Luke Robinson Personal Training (“LRPT”, the “Service”)
1. Agreement
These terms are a contract between you and [LEGAL ENTITY NAME], registered in England & Wales at [REGISTERED ADDRESS] (“we”, “us”). By creating an account or using the LRPT app or website you agree to them. If you don't agree, don't use the Service. Questions: [CONTACT EMAIL].
2. What the Service is
LRPT provides online fitness coaching: depending on the package you purchased, that includes a training programme, nutrition targets, an AI coaching assistant, and — on 1:1 coaching packages — weekly check-ins reviewed by your coach, direct messaging with your coach, and a members' community. Package contents may evolve; we'll tell you about material changes.
3. Your account
You must be at least 18, provide accurate information (especially the health-screening questionnaire — your programme is built on it), and keep your login private. One account per person; don't share access to paid content.
4. Not medical advice
The Service provides fitness and general wellbeing guidance, not medical advice, diagnosis or treatment. Exercise carries inherent risk. Before starting, and especially if you answered yes to any health-screening question, consult your GP. Stop exercising and seek medical help if you feel pain, dizziness or shortness of breath — in an emergency call 999. Never disregard professional medical advice because of anything in the Service.
5. The AI coach
The “Luke” chat assistant and AI nutrition features are powered by artificial intelligence. Responses are generated automatically, may contain errors, and are not reviewed before you see them. They are general fitness guidance based on the information in your account — not medical advice, and not a substitute for your human coach, who oversees your programme.
6. Payments, cancellation and refunds
Prices and billing terms are shown at purchase and processed by our payment providers; we never see your card details. Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for distance purchases. Where you ask us to start the service inside those 14 days (e.g. onboarding and receiving your plan immediately), you agree we may begin straight away, and if you then cancel within the period we may deduct a proportionate amount for what was already delivered. Subscriptions renew until cancelled; cancel any time before renewal to stop the next charge. To cancel or ask about a refund: [CONTACT EMAIL].
7. Community rules
The community exists to support members. Don't post anything unlawful, abusive, harassing, discriminatory, sexually explicit, or that gives medical advice or promotes disordered eating or doping; no spam or advertising. You keep ownership of what you post but grant us a licence to display it within the Service. You can report any comment in the app; we review reports and may remove content or suspend accounts that break these rules. We may moderate, but we're not obliged to pre-screen member content.
8. Our content
Programmes, lessons, videos and app content are our (or our licensors') intellectual property, licensed to you for personal, non-commercial use while you have access. Don't copy, resell or redistribute them.
9. Acceptable use
Don't attempt to break, probe or overload the Service, access other people's data, reverse-engineer the apps, or use the AI features to generate unlawful or harmful content.
10. Results and liability
Fitness outcomes depend on many factors; we don't guarantee specific results. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — and nothing affects your statutory rights as a consumer.
11. Ending the Service
You can delete your account in the app at any time. We may suspend or terminate accounts that break these terms, with refunds (if any) handled per section 6. We may discontinue the Service with reasonable notice, refunding any unused prepaid period.
12. General
These terms are governed by the law of England and Wales, and its courts have jurisdiction (consumers in Scotland or Northern Ireland may also use their local courts). If part of these terms is found unenforceable, the rest still applies. We may update these terms; material changes will be notified in the app or by email before they take effect.